EE Community info & News

Welcome!  Here you will find updates and info about the Community

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Forum Posts

Meet our Community Stars

Whether you're visiting the EE Community for the first time, or you're a regular visitor, you've probably read a post from one of our Community Stars. The Community Stars are our local neighbourhood superheroes who give up their spare time to help ou...

James_B by EE Community Manager
  • 2412 Views
  • 0 replies
  • 5 Helpful

Meet our Community Team

I am proud to introduce you to our amazing team of EE Staff who work super hard to make the EE Community a great place to visit. Not to be confused with our excellent team of Community Stars - our most trusted, knowledgeable and dedicated members, he...

James_B by EE Community Manager
  • 3585 Views
  • 0 replies
  • 3 Helpful

EE Community - How to guide

Hi, Welcome to our fresh new Community.  Whether you are a new member or have been with us for years, I thought it would be useful to give some pointers on mastering the basics of using the Community to get the help you need. You don't need to regist...

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Sean_D by Former EE Community Manager
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  • 7 Helpful

Community badges and how to earn them

To keep things lively, we like to have some fun as well as create a little bit of healthy competition. As part of this, we have lots of great badges that you can earn whilst you are using the EE Community.    Everyone can earn badges, and there are l...

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Sean_D by Former EE Community Manager
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  • 74 Helpful

EE Community Star program

We created the Community Star program quite a few years ago to recognise the exceptional contributions of our more active members.  Our Stars have a real passion for helping others and sharing their wealth of knowledge and experience which make them ...

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Sean_D by Former EE Community Manager
  • 8115 Views
  • 0 replies
  • 36 Helpful

EE Community guidelines

Welcome,   We want you to get the most from your experience in the EE Community.  To make this possible we have some guidelines that should ensure our community is an enjoyable, friendly and informative place to visit for all who choose to do so.   T...

Sean_D by Former EE Community Manager
  • 7001 Views
  • 0 replies
  • 5 Helpful

Resolved! Send compliment

Hi, Just had a really lovely chat with an agent from Newcastle - who was checking in to see how my services are, what EE could do to make things better etc. Is there a way to pass on some praise / a compliment? He was really outstanding. I'm ashamed ...

hazrazaz by Explorer
  • 50 Views
  • 1 replies
  • 1 Helpful

Helps us me a difference

hello i am holding a charity funday for Sebastian action trust a charity that helps families with terminal ill children to give them the best time they have left as a family my message was to see if you are able to donate anything to our raffle to ra...

Outstanding support from Aled - tech team

Dear EE,I wanted to take a moment to highlight the incredible support I received from Aled in your tech team over the past couple of days. From the very beginning, Aled was absolutely amazing. He was friendly, polite and incredibly helpful - an absol...

P45 form

Hi, I’m an Ex EE employee and need my P45, I can’t find my copy can I please have an email for HR to request a copy?

Resolved! Review - very disappointed

I don't usually leave bad reviews but this time I was so disappointed by the service and the lack of help that I can't help but complain. My partner and I moved back to the UK in August 2024. We decided to open a broadband and went to a store in Wort...

Resolved! Customer service

Just want to compliment the member of staff I just spoke to. Have been trying to sort something for last 2 weeks with promises of call backs and help with my issue. Nobody rang me back. I rang today to get something sorted and spoke to Liam he sorted...

Jpudster by Visitor
  • 157 Views
  • 1 replies
  • 3 Helpful

Resolved! Grassroots

Hi I have just started coaching for a under 8 team and was wondering if EE would be able to sponsor us. Thank you

Resolved! P45 EE

Hi, I’m an Ex EE employee and need my P45, I can’t find my copy can I please have an email for HR to request a copy?

AnnieC2 by Visitor
  • 868 Views
  • 7 replies
  • 1 Helpful