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Used 20% NHS when ordering online but hasn't worked?

Owenmazz
Visitor

‎22-09-2018 06:27 AM

Hi,

I used a 20% off monthly NHS discount code when ordering online and it was confirmed at first and I had an email saying so. But then I was told to contact ee which I did and this girl said yeah I'll put your order through and all that, wake up tjos morning to see she hasn't used the discount, how can I resolve this as I'm switching networks otherwise? 

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎22-09-2018 08:18 AM

Hi @Owenmazz

 

You need to call 150 and speak to CS.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Leanne_T
EE Community Support Team

‎22-09-2018 09:08 AM

Hello there @Owenmazz

 

Thanks for posting on the community.

 

Did you upgrade or take out a new account with us?

 

Have you received your device now?

 

Leanne.

 

 

0 Helpful