New iPad but no sim with it?

Moy72
Investigator
Investigator

‎21-09-2018 06:54 PM

I’ve had my iPad delivered but there’s no sim with it, what do I need to do to find out where it is? Cheers 

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎21-09-2018 07:08 PM - edited ‎21-09-2018 07:09 PM

Was this an upgrade? If so, you're meant to use your old SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Moy72
Investigator
Investigator
In response to XRaySpeX

‎21-09-2018 08:35 PM

No it’s a new order with a completely new number

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Moy72
Investigator
Investigator
In response to Moy72

‎21-09-2018 08:39 PM

And now I’ve pressed the solution button and don’t know how to take it off as it’s not sorted! It’s a nightmare to navigate!

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XRaySpeX
EE Community Star
EE Community Star
In response to Moy72

‎21-09-2018 09:02 PM

I've taken it off for you. You should've been able to click the post's option gearwheel & taken it off yourself.

 

You'll need to call EE to find out what's happened to the SIM & to send it as they should've done in the 1st place.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team
In response to Moy72

‎22-09-2018 07:18 AM

Hi there @Moy72

 

Welcome to the community.

 

The SIM should be within the bag that the iPad was delivered in.

 

If there is nothing within this, give us a call so we can get this sorted for you.

 

Thanks, Leanne.

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