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21-09-2018 06:54 PM
I’ve had my iPad delivered but there’s no sim with it, what do I need to do to find out where it is? Cheers
21-09-2018 07:08 PM - edited 21-09-2018 07:09 PM
Was this an upgrade? If so, you're meant to use your old SIM.
21-09-2018 08:35 PM
No it’s a new order with a completely new number
21-09-2018 08:39 PM
And now I’ve pressed the solution button and don’t know how to take it off as it’s not sorted! It’s a nightmare to navigate!
21-09-2018 09:02 PM
I've taken it off for you. You should've been able to click the post's option gearwheel & taken it off yourself.
You'll need to call EE to find out what's happened to the SIM & to send it as they should've done in the 1st place.
22-09-2018 07:18 AM
Hi there @Moy72
Welcome to the community.
The SIM should be within the bag that the iPad was delivered in.
If there is nothing within this, give us a call so we can get this sorted for you.
Thanks, Leanne.