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Anyone have any info/Intel on how long or how much longer we have to wait?

Keekee83
Contributor
Contributor

Ordered and upgraded for the iPhone 12 pro, still awaiting for my order update with no response/contact  from EE! Was told 10/14 days still nothing! 

16 REPLIES 16
Alex_S
EE Employee

Hi @Keekee83,

 

Welcome to the community 🙂

 

All orders for the iPhone 12 Pro are being dispatched on a first come first serviced basis with back orders being completed first.

 

As soon as your order is available to dispatch, you will receive a text from DPD with your delivery details.

 

 

Alex 🙂

 

 

Thank you for taking time to reply, it seems a hold up with apple meeting demand many thanks as have no response from EE, hopefully won’t keep waiting much longer, have a great day 😃

Leanne_T
EE Community Support Team

Let us know how you get on @Keekee83

 

Have a lovely week 🙂

 

Leanne.

Keekee83
Contributor
Contributor

Hi can anyone explain what order on track means plz as my order status hasn’t changed any and still says waiting for confirmation, I placed order 4th nov and paid £150 as a new customer does this mean my order will be arriving soon??many thanks 

Jon_K
Former EE Employee

Hi @Keekee83.

 

What did you order?

 

Have you had any communication from DPD?

 

Jon

iPhone 12 pro, I haven’t had any communication from ee apart from order comfioamd them today order tracking 

Jon_K
Former EE Employee

Thanks @Keekee83.

 

Have you had any contact from DPD?

 

When you placed the order, were you given any indication of when it would be delivered?

 

Jon

@Keekee83 , what colour and storage size did you order? If it is the pacific blue or graphite, then it will be in 28 days, but gold and silver as soon as stocks are available, read this in another thread, as someone else asked the same question.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

When I ordered they said 7/10 days max no contact form dpd only the two txt from ee