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Anyone have any info/Intel on how long or how much longer we have to wait?

Keekee83
Contributor
Contributor

‎07-11-2020 09:35 AM - edited ‎07-11-2020 09:37 AM

Ordered and upgraded for the iPhone 12 pro, still awaiting for my order update with no response/contact  from EE! Was told 10/14 days still nothing! 

0 Helpful
16 REPLIES 16
Keekee83
Contributor
Contributor
In response to Schockwave

‎12-11-2020 03:34 PM

I think I had graphite and not sure on memory I no it wasn’t 64gb as never have that low memory, as always buy extra from apple and no indication of when it will come 😩

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Keekee83
Contributor
Contributor
In response to Keekee83

‎17-11-2020 05:20 PM

Ok so I ordered the iPhone 12 pro on 4th nov, still no update as to when it will arrive! I’ve read comments on previous questions some are still awaiting they’res  from as far back as Oct! Nov-jan is a little far off to wait for one, Can I cancel and get a refund on upfront costs? 

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XRaySpeX
EE Community Star
EE Community Star
In response to Keekee83

‎17-11-2020 05:56 PM

@Keekee83 : You may always cancel your order any time up to the end of the cooling-off period & have all your money refunded. Just phone CS to do so.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Jon_K
Former EE Employee
In response to Keekee83

‎18-11-2020 08:05 AM

Hi @Keekee83.

 

Did you receive a confirmation email containing tracking information?

 

Have you had any contact from DPD?

 

What colour/memory size did you order?

 

Jon

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Keekee83
Contributor
Contributor
In response to Jon_K

‎18-11-2020 08:11 AM

Graphite and 128gb had two txts from Ee one saying order confirmed and second saying order on track and a order no, won’t let me track it when I type it in 

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wardi
Star Contributor
Star Contributor
In response to Keekee83

‎18-11-2020 08:19 AM

Keekee83.. that is an order number, not a tracking number.  You will receive your tracking number when the device is ready for despatch with the courier.

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Keekee83
Contributor
Contributor
In response to wardi

‎18-11-2020 08:30 AM

Thank you for replying @wardi just wanted a time frame of roughly how much longer the wait would be can’t call ee as waiting time is over an hour and do not have this long on Lunch break nor can I use online chat as not yet an ee customer 

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