Community Activity
No update on z fold delivery 😒 ordered on the 16th of july
Had order confirmation and it says its been dispatched, yet I've heard nothing from dpd or other companies. In the confirmation email it says expected delivery on the 18th of July 沈 big sad its not delivered.Id love some clarification is its out of s...
New phone new contract
Hi,As I wasn’t happy with the upgrade plans offered by EE I bought a new iPhone 16 directly from Apple. As my plan with EE is ending I have also taken out a new sim only plan with EE (same number) which was on offer and had better extras. My question...
Top up
I've top up my phone but my plan hasn't automatically renewed
Unable to make calls or contact 150
Hello, I have had a billing issue and my services has been cut off, I have tried calling 150 and 360 to resolve this but when I call the call just cuts off straight away, I have tried finding a live chat on the ee website but I cant find it, how do I...
Transferred number to EE but not receiving SMS
Hello. I recently switched from Giffgaff to EE on Pay As You Go, which was initiated via a PAC code on the 16th of July, and then confirmed complete by SMS the next day. I’ve been receiving SMS from 150 fine, topped up with a pack, and I’m able to ma...
Advice on EAPS with Smart Hub Plus
Going to be starting a new contract mid aug ( Im assuming it will be the SH31B hub? ) , will only be having part fibre .... ie fibre to the exchange and cooper to to the house.Was wanting to know if I could use the same router that is being provided ...
Sugurta
Hello. I lost my phone. I filed a claim with the insurance company. What should I do now? When will they give me a new phone?
Cannot get voicemail on page to load up
Hello,I have the following issue with the EE app under voicemail when I tap this to open it the following message appears on the screen We could not load this information this is not your fault it’s ours try again come back a little later when we hav...
£10 pay as you go
Hi all. I am a new EE payg sim only customer. I bought a £10 package. My sim card has arrived. I plugged it into my phone. My old number has also been moved to my new line. I can only make emergency calls. Why isn't my package loading? How can I solv...
Resolved! Transfer from BT
I was transferred automatically from BT to EE for broadband. I was a fairly new customer to BT and was paying 29.99 per month. BT informed me my bill would remain the same however I have been charged monthly £32.99.