Community Activity

Resolved! Live Chat

How do i access live chat please?

CPNE35 by Visitor
  • 1866 Views
  • 16 replies
  • 6 Helpful

Payment system won’t work

I can’t pay my bill, I have tried numerous times, spoke to various people on the phone but it keeps saying something went wrong, my bank informs me nothing is wrong with my card but EE says it isn’t a problem at their end, I can use my card anywhere ...

Vfisher78 by Contributor
  • 99 Views
  • 13 replies
  • 1 Helpful

Closed account

says my accounts be closed for about 4 months now,, i had the  contract for a while and cant see my data and calls on the app obvs and cant see when my contract ends or anything but still getting charged 

EE calls that hang up

what is it with the phone number 01438 989231 claiming to be EE and then hanging up as soon as they introduce themselves. ive had 2 today and a few others over the last week

Can’t connect to London Underground WiFi

Hi, I'm a contracted EE Customer and was able to connect to London Underground WiFi a few days ago, but now I am unable to & it asks me for username & password which doesn't work

GSL100 by Investigator
  • 2429 Views
  • 17 replies
  • 2 Helpful

Resolved! Now tv on eetv

Hi all, My services went live this morning, I have had no issue logging into netflix, however cannot log into discovery tv or now tv plus none of the channels on channel guide work, I have full fibre 74 essentials with now entertainment bundle Inc. D...

Dandy1980 by Contributor
  • 438 Views
  • 12 replies
  • 9 Helpful

Sound bar problems

I have eetv pro box with a 4k panasonic tv snd goodmans compact soundbar 30w.I get great sound from the red/yellow coaxial cables sound bar - dvd player. Which is hdmi connected to tvNot able to get sound on hdmi setting one end is in the eARC on tv ...

Jr1948 by Investigator
  • 94 Views
  • 6 replies
  • 0 Helpful

Having trouble with my router

I am also betting this issue with my router, I have Smart hub pro and smart Wi-Fi Pro  Configured DDNS when i initially setup the new Smart Hub Pro and it was working fine, updated overnight to firmware version r2.64.3-R-1213091-PROD-1 and now DDNS s...

c1992_0-1744593664554.jpeg
c1992 by Established Contributor
  • 65 Views
  • 4 replies
  • 0 Helpful

Item not delivered

Hi, I placed an order on 13/04/25 & shortly after had an email confirmation as well as a dispatch email, however since then I have heard nothing & all the tracker says it “dispatched” but still no sign of delivery, thanks