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Having trouble with my router

c1992
Established Contributor
Established Contributor

‎14-04-2025 02:25 AM

I am also betting this issue with my router, I have Smart hub pro and smart Wi-Fi Pro 

 

Configured DDNS when i initially setup the new Smart Hub Pro and it was working fine, updated overnight to firmware version r2.64.3-R-1213091-PROD-1 and now DDNS sits at connecting constantly and doesnt update. Anyone else experiencing the same issue? Reset of router has made no difference.

c1992_0-1744593664554.jpeg

 

 
 
 
 
 
 
0 Helpful
5 REPLIES 5
JimM11
Brilliant Contributor
Brilliant Contributor

‎14-04-2025 07:55 AM

@c1992 Have not heard any different, so maybe one off the Pro user's also trying to use the feature will respond to you asked question.

0 Helpful
Huggons1
Established Contributor
Established Contributor

‎14-04-2025 01:39 PM

When did you receive your Smart hub pro?

I believe the latest version is r2.64.7-R-1303938-PROD-1 App version: 2.34.2, so looks like you will be pulling through the update overnight very soon.

0 Helpful
bobpullen
Scholarly Contributor
Scholarly Contributor

‎16-04-2025 08:39 AM

Ignoring the errant ‘connecting’ message, is the DDNS service actually working?

0 Helpful
Sofaslug
Investigator
Investigator
In response to bobpullen

‎16-04-2025 08:49 AM

I found the following brought through software updates...

Log out of ee app.

Delete app.

Reinstall app

Hard reset hub pro (via button)

Hard reset ONT (via button).

Good luck.

Log into app.

Reconnect hub to phone via ee app (scanning QR code).

At this stage you "might" see a message saying software updating or similar? I did.

 

 

0 Helpful
mikefairgrieve
Established Contributor
Established Contributor

‎16-04-2025 02:40 PM

I thought the exact same as you however it is working, it only updates when the IP address changes (reboot etc) , latest firmware (r2.64.7-R-1303938-PROD-1 ) shows the exact same "Connecting" status but if you catch it on time once in a while you will see it shows "updating" etc. Its just not as frequent as the BT Hub was, which connected frequently whether the IP adress changed or not.

0 Helpful