Community Activity

Transfer from BT to EE and the new EE Smart Hub +

Just a heads up to anyone like me who has been transferred from BT to EE Broadband. I recently renewed my contract with BT and in the process was offered a new deal  with EE. I didn't think much about this until I received a new router through the po...

Why does it why is it so hard ?

Why is it so hard and takes so long to add something to a package or we move? It had nothing but problems since trying to move my TV package to a low one first of all I was given the wrong package so they tried to correct it and said I can only go ba...

Lee14801 by Established Contributor
  • 24 Views
  • 2 replies
  • 0 Helpful

Live chat

Hi, is it usual that Live Chat is unavailable under Help, all day Sunday?

HollowayRoad by Established Contributor
  • 9232 Views
  • 16 replies
  • 2 Helpful

Long wait for order

I ordered the Samsung Galaxy Watch 8 in store on the 19th while upgrading my phone (received my phone on the day but they didnt have the watch in stock as the release date was the 25th)Track my Order shows that it was dispatched to store on the 20th ...

Complaints

Is there a complaints email address - I'm still waiting (now 8 days) after I was promised a manager callback after 72 hours by the rudest, most unprofessional 'guide' I've ever dealt with. EE have cost me nearly £200 in mobile data fees (I'm with O2 ...

Need to contact EE from Australia

I need to get in contact with EE from Australia about my contract. I cannot make international calls on my mobile and my EE app constantly say it is undergoing maintainence. I have tried the online chat which was useless. I just need to talk to someo...

Tumbleck by Explorer
  • 2996 Views
  • 5 replies
  • 0 Helpful

Where is my order

I ordered a pair of Sony earbuds Friday. Money was taken from my account, I still haven’t had a confirmation email.nobody answers the phone. can’t track my order without a reference number.can someone from ee sort this out please? 

EE Perk Account Deactivated

Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"I have tried a password reset but it still says deactivated. Thanks for...

Alcocky by Investigator
  • 3492 Views
  • 62 replies
  • 6 Helpful

Apple Watch Delivery

Hey allOrdered a new Apple Watch Series 10 earlier in the week.  I thought "well, wife is home, she can take delivery for me".  Well, unknown to me, DPD tried to deliver today.  Wife calls "what's the code for delivery"?  "What code"? I ask.  Well, t...