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Live chat

HollowayRoad
Established Contributor
Established Contributor

‎12-11-2023 03:33 PM

Hi, is it usual that Live Chat is unavailable under Help, all day Sunday?

0 Helpful
6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎12-11-2023 03:37 PM - edited ‎12-11-2023 03:37 PM

Hi @HollowayRoad 

Probably just busy with other customers. 

Try calling CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎12-11-2023 03:50 PM

Are you checking in the help section of the EE app @HollowayRoad?

James

0 Helpful
HollowayRoad
Established Contributor
Established Contributor
In response to James_B

‎12-11-2023 03:55 PM

Both, only messaging and calling them options are offered. Chat has always been offered also before.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to HollowayRoad

‎12-11-2023 03:59 PM

Hi @HollowayRoad,

Please select the messaging option to connect with our live chat team.

Thanks

James

0 Helpful
123450
Visitor

‎19-12-2023 09:00 AM

@James_B 

im not getting a message us option only call us what should i do?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to 123450

‎19-12-2023 09:14 AM

Hi @123450,

Welcome to the EE Community. 🙂

The chat option will only show in the EE app if our messaging team can support your account type.

What type of account do you have with EE?

Are you registered in the EE app as the bill payer or user?

James

0 Helpful