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HELP OEM UNLOCK IS GREY OUT

Edgesubtle
Investigator
Investigator

‎28-07-2025 01:46 AM

Oem unlock "connect to the internet or contact your carrier" please help!!

Screenshot_20250728-024615.png

 

0 Helpful
7 REPLIES 7
Edgesubtle
Investigator
Investigator

‎28-07-2025 01:51 AM

This is GOOGLE • PIXEL 4

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎28-07-2025 04:49 AM

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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0 Helpful
Edgesubtle
Investigator
Investigator
In response to XRaySpeX

‎28-07-2025 06:02 AM

But oem unlock is still impossible to press, the button is grayed out.....
0 Helpful
Edgesubtle
Investigator
Investigator
In response to XRaySpeX

‎28-07-2025 06:16 AM - last edited on ‎28-07-2025 07:12 AM by EE Community Moderator

IMG_2727.png

 It says it's ok, but the function is still grayed out

Same with the SIM card

[Mod edit: Image rejected due to it containing personal information.]

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Edgesubtle

‎28-07-2025 08:17 AM

@Edgesubtle  Does a different network sim work in the device after you have entered the unlock code ?  That’s all that matters. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Edgesubtle
Investigator
Investigator
In response to Chris_B

‎28-07-2025 08:28 AM

Any sim cards work, but I specifically want the "OEM unlock" feature which is grayed out and not enabled. So I have sim cards that work, but my goal is the "OEM UNLOCK" function which doesn't work even with a sim card

The network I had worked from the beginning, it was already active, is there any way to unlock the function "OEM unlock" under which it says "connect to the internet or contact your carrier", even with a SIM card on which there is internet function is not available

0 Helpful
Peter_W
EE Community Support Team
In response to Edgesubtle

‎28-07-2025 10:58 AM

Good morning @Edgesubtle.

Welcome to the EE Community 😊

Can you please let us know a bit more about what you're looking to do exactly here?

I've found a thread on the Google Support Forums, and this highlights that the OEM lock and carrier lock are separate features, and unlocking one won't by default unlock the other. 

Peter