Community Activity

Resolved! Leave EE without calling

I've had to move rapidly and was unable to call to cancel my phone bill. How can this be done without calling? Obviously can't call from an international number. 

Dj4639 by Investigator
  • 10097 Views
  • 12 replies
  • 15 Helpful

Missing IPv6

I have just transferred from BT, where I had IPv6 working. It has disappeared with the transfer to EE and the EE hub. Why might that be? Is it fixable?

Brian160 by Explorer
  • 124 Views
  • 14 replies
  • 1 Helpful

Spam switch - ‘on’

I took out a new contract, but opted out of the new “spam blocker” as I’d never really needed it. But since my new contract started I’m being inundated by spam calls and messages. Almost like someone knew I didn’t pay the extra charges Was this syst...

P5ymon by Investigator
  • 44 Views
  • 3 replies
  • 0 Helpful

Resolved! Broadband not working & can’t contact EE

Hi there, is anyone else having problem with their EE broadband?I haven’t had any Wi-Fi all day. It’s not appearing as an option on my mobile phone. It also is an appearing for my TV. It keeps saying that there’s a network error.My router keeps flash...

Orders

I ordered a phone and SIM card 4 days and got an email with a reference number and saying it would be dispatched in a day or 2, haven't received any correspondence since 

Unable to access services abroad. EU and non EU

Hihas an issue earlier this year where I was unable to access services in Norway - tech support thought it was all solved im now in Egypt and unable to even send texts to 150. causing me big issues as 2FA texts not coming through. only option I can t...

Ukstripeu by Investigator
  • 130 Views
  • 16 replies
  • 0 Helpful

Trying to return an unwanted SIM

I want to return a SIM that I am not going to use (long story, but very unhappy).  I was told to download the Contract Withdrawal Form.  To get to the form I need to enter the 1st and 3rd characters of my password.  I've never been given or set up a ...

Resolved! New Phone hasnt arrived

Im a new customer withh EE and I brought the new nothing 3 phone it was meant to arrive on the 21st July and it still hasn't arrived I called up the team and they said they would send another email but it hasn't come through i was wondering if anyon...