Not had any signal for a week at home

[Jennyann58]

I can’t call out to get help, waiting for an upgrade but delivery company can’t contact me to give me security code to deliver. Can someone contact me. Post code is Eh164uz 

[bristolian]

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[Jennyann58]

Have done all of this. 

 I just can’t get to speak to anyone about it, I don’t have a land line 

[Chris_B]

@Jennyann58  But do you a WiFi connection?  If you do you can use WiFi calling as that gives you a working signal to make/receive calls and texts.  You enable that within your device settings. 

[bristolian · Accepted solution]

A CS agent is only likely to be able to confirm what the website status tool already tells you.

But you can use WiFi-calling to speak to them if you still prefer.