Leave EE without calling

[Dj4639]

I've had to move rapidly and was unable to call to cancel my phone bill. How can this be done without calling? Obviously can't call from an international number.

[bristolian · Accepted solution]

You can give cancellation notice one of 2 ways.

1: Contact CS on +44800 0798586 or +44 7953 966150 and speak to an agent.

2: Write into EE CS with written notice. The 30days period will start counting on receipt.

Disconnection within your minimum term will be subject to early termination charges.

[Dj4639]

So I can't cancel anyway online? The only way one can cancel is by making an international call or write a physical letter? 

[bristolian]

If there was an online method I would have mentioned it in my previous post. Those are the two ways you can give cancellation notice.

[Dj4639]

Listen how crazy that is though. It is 2024 and that process isn't automated yet..

[Chris_B]

@Dj4639  It might be 2024 but that’s got nothing todo with it.     When you took out this contract you also accepted the T&Cs of that contract which also stipulated on how you could terminate this contract.   

[ashleighg]

Yeah sound reply there. EE don't discuss that with you at the point of sign up. This is just another underhand way of extracting more fiat from you. Wake up, it is deliberate.

[ashleighg]

Would be super helpful to know to what address you should write to. Just another way to make it awkward to cancel your contract.

[Ali_A]

Hi @ashleighg 

The best way to contact us to give your termination request is by calling Customer Care. They'll be able to log your request immediately. 

However, if you would still like to write in, you can find the address at Contact Us | Help & Support - EE 

Ali

[Denisa33]

Hi ,I moved to different country and I would like to cancel my contract and have only SIM card for credit .