Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Billing

Need to know my latest bill please

EE Website isn't working: can't see bills, set up direct debit, etc

When I log into my mobile account in Chrome (from a desktop), when I click on the Bills & Payments link or the Plans & Subscriptions link followed by clicking the "Manage mobile" link, the page opens with no information on it:* https://ee.co.uk/plans...

Resolved! Upgrading to Sim Only. Do I need to cancel my monthly contract?

Hello,My contract ends in 35 days. I want to upgrade to a Sim Only Plan which is much cheaper than my monthly contract fee of £120. I read somewhere that I need to cancel my contract 30 days before the end of contract or I will be charged for another...

Re: Have been charged for a second number that I never signed up for or activate

This has happened to me. I had absolutely no idea. I upgraded my phone at EE store in Westfield White City on 5 August 2019. I kept my number and never asked for a second line. I was not informed of a second line. I did not get a SIM for the line I d...

Resolved! Where i can find my next bill payment date

Contract end half way through billing period

My contract ended on 24th Nov however my billing date is from 8th Nov to 9th Dec. If my contract ended. On 24th why am I being billed £80+ for the full month.?? Tried speaking to customer service but they didn’t understand what I was trying to say an...

Bill

How can my bill be higher when account been suspended what does my bill that is owning cover

Bill

Can't pay my bill and online is the only way i can do it as i can't find my card and you don't accept third parties cards.

Resolved! I Have brought a new phone but wish to return it and pick something else

I purchased a Samsung S22 from you, but i am not happy with the phone and would like to buy a diffrent model, how can i do that?

Help-multi line discount

Hello,I have just been checking my bills and I have 4 lines, 3 with multi line discount. I have noted they are not actually being deducted from the monthly amount. They show on the bill but don't deduct from the total. Has anyone else had this? And I...

Contracts & Billing

Forum Posts

EE Upgrades: All you need to know

Resolved! Billing

EE Website isn't working: can't see bills, set up direct debit, etc

Resolved! Upgrading to Sim Only. Do I need to cancel my monthly contract?

Re: Have been charged for a second number that I never signed up for or activate

Resolved! Where i can find my next bill payment date

Contract end half way through billing period

Bill

Bill

Resolved! I Have brought a new phone but wish to return it and pick something else

Help-multi line discount

c o n t r a c t

No answer to phone call to EE

Upgrade

Payment error

Cancel Contract