Upgraded online, page crashed but money has come out of my account.

[Carlypurn88]

i have just completed an online upgrade, the apple payment has come out my account then the website crashed but there is no sign of my upgrade?

[Jon_K]

Hi @Carlypurn88.

Did you get a confirmation email for your order?

Jon

[Carlypurn88]

No nothing to confirm the transaction went through, but the payment is still pending on my account? 

[Jon_K]

Thanks @Carlypurn88.

I'd recommend getting in touch with our Customer Care team about this.

They'll be able to check the status of your order and let you know what is happening.

Jon

[Hellzbellz]

Exactly the same thing for me, just now!!!

[Mummysstars]

This has just happened to me 

[Katie_B]

Hi @Mummysstars. 

Thanks for upgrading with us. 

Have you received a confirmation email?

Katie