Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

adress emeil

Good morning!I need an email address for EE

Refund

Hi,I bought iphone 15 pro max on monthly basis@91 pound per month in October 2023 and on change of my mind i returned it within 14 days but Astonish and unhappy to hear from EE representative that 30 pounds (Upfront) will be refunded instead of 121 ...

Resolved! Samsung watch

When your Samsung phone is due for upgrade, does that mean you can get a watch upgrade too? Thanks

Resolved! Bill payment

What to pay my bill online but can’t access my account??

Monthly sim

Hi I’ve just ordered my son a phone for Christmas. It arrived Monday. The following day an EE sim arrived separately. I was like fab I can set it up soon. Just opened the parcel bag the phone arrived in and that has a sim also. Which do I use? Any id...

Resolved! Itemised billing

How do I requEst itemised billing?

Resolved! Unknown charges

Last night 16/10/23 at 22.42 I was charged £23.99 from Boku. Who is this and why was I charged

Resolved! Need to pay final bills from abroad

Someone please help!I cancelled my broadband and asked to move my phone to pay as you go because I was leaving to go travelling. I thought I'd pay the final bills, so I cancelled my direct debits. Unfortunately I hadn't, and only realised when I was ...

Re: Bill

I have been your client for several yearsI paid all my bills regularlyAt the beginning of October I changed my plan and phone with you.I also took a samet watch samdung 6.I was told that I would be paying £12 for it.Unfortunately for the 2nd bill I s...

Proof of address

I need proof of address ,where will I find it??