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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60473 Views
  • 69 replies
  • 14 Helpful

Chat

How I can chat with someone when Im out of country?

Matic by • Visitor
  • 467 Views
  • 2 replies
  • 0 Helpful

Cancel contract due to Roaming Pass price increase?

When signing up to your 24-month mobile contract recently, the deciding factors were the price of the plan itself, as well as the price of the addons advertised as benefitting EE users. Your recent Roaming Pass price announcement, increasing the pric...

Redmi by • Investigator
  • 14052 Views
  • 118 replies
  • 142 Helpful

Fraud department contact

Hi,Please could I have the fraud department contact phone number? Someone has used my identity to take out a phone contract and I need to speak to the fraud department to report thisThanksDanny

Danny_125 by • Valued Contributor
  • 4524 Views
  • 39 replies
  • 3 Helpful

Ee

I need to speak to ee as I was on a call to an agent she told me the call will go of and when it does she will call me back but now my phone has no service at all so carnt make or receive any calls how do I go about them contacting me 

14 days return

Hi,I've got my new phone in a store and I've changed my mind and want to return.Now they say I cannot return my device if I got it in the store?!?!!When they told me I have 14 days to return they haven't told me this. Now,how can I return the device ...

Old Contract

I've had a direct debit going out of my account for a long time for an old contract I took out for someone else, it is now on a monthly sim only price.I have the account number but not sure on the contact number associated with the contract. How can ...

Upgrade Early within last 45 days

Hi,I'm within the last 45 days of my contract but every time I go to select the new device and airtime plan I want, it shows an upfront Upgrade fee at the checkout.I searched online EE T&C and it clearly says when in the last 45 days that you won't h...

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