Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Refund

I was refused 2 phones on contract but the upfront cost was taken both times.and I still haven't been refunded the £60 and I need the money

end of contract where is LIVE CHAT

Resolved! Ending contract

If I want to end my contract early and switch providers, will the phone be locked?

Can’t call to talk about my bill

Resolved! Paper billing

How do I request paper bills. There two numbers on my account.

Resolved! I need a number

I would like a copy of my itemised bill please ?

Sending mms

How do I send pictures via messages and is there an added fee?

Upgrading to sim only

My current contract ends in the coming days and I’m looking to keep my phone so im looking to just get a sim only contract. When I get to the checkout with the plan I want it is saying it’s a multi sim which would imply I’m just adding another sim to...

Updating email address

I'm trying to make a SIM only upgrade . I changed my email address so I went into my account and updated it . It shows my new one in my profile information but when I go to submit my order it still shows my old email address

Canceling contract

I need to find out how much I owe on my accounts as I have 3 contracts 2 mobile 1 watch on from EE for my debt advisor. I am currently going for a DRO as I am seriously struggling.