Bill

[TraceyAR24]

I cease my subscription prior leaving the UK and now I am still getting charged - how to I get my money back and again cease my subscription which I did once already

[Leanne_T]

Hi @TraceyAR24 

Thanks for coming here. 

Do you have a pay monthly account that you have requested to cancel? 

How long ago did you call us and ask to cancel the subscription? 

Thanks 🙂

Leanne.

[TraceyAR24]

I cancelled in January 2023
I have been billed in Feb and March

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[Christopher_G]

Hi @TraceyAR24 

How did you request to cancel? Did you ask to keep the number?

Chris