@Kernowlady You can call customer services on 150 and select option 2 then select the closest option to your issue.
This public forum doesn’t have access to your account to see what you’re being billed for but by any chance is your contact a flex tariff? If it is your are billed one for the tariff and the other bill is for the device. It’s separate as you don’t then have a price increase on the device each year but just for the tariff.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
