Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59319 Views
  • 69 replies
  • 14 Helpful

NHS discount

 I’m eligible for an update. I would like to know,  if I choose a plan with  half price for three months  the  NHS discount  will apply to the three months only or to the 24 months plan ? 

YiannisKyr by Valued Contributor
  • 417 Views
  • 3 replies
  • 1 Helpful

Resolved! Discount not shown in app

Hi,So i recently upgraded my phone and contract, the plan I chose was for £57 a month, there was a 10% discount added which totalled it to £51 or near that. In the MyEE app however it shows my monthly bill will be £57. Is this just a glitch or has th...

nicbix by Visitor
  • 1534 Views
  • 8 replies
  • 1 Helpful

Resolved! Owing money

I owe £130 to EE, but when I go on the payments page, it states its all paid, but still says that i owe £130. I am aware that im in arrears but am trying to rectify that. I am also being chased by a company called Avartofs so i want to pay this off a...

billy95v by Investigator
  • 1012 Views
  • 8 replies
  • 7 Helpful

Unable to find my account

I called up EE to cancel a pay monthly sim, I was told they couldn't find my account and I haven't been sent my account number to pair things with my EE account but I'm still having to pay for the sim 

Resolved! Billing

Hi,whenever I click on pay now it takes me to approve my account and once I’ve done it it keeps coming up with a text saying your payment was not successful. How do I fix this

Mahad20 by Visitor
  • 377 Views
  • 2 replies
  • 2 Helpful

Equipment credit

Hi just got a quick question I have had an equipment charge added on to my first bill  it says Equipment credit for iPhone 15 128gb blue -£730 iPhone 15 128gb blue £760total - £30My monthly charge should be £50.40 I was wondering if I will be charged...

ZELEMMONS by Investigator
  • 1421 Views
  • 9 replies
  • 4 Helpful