Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Can EE cancel a text payment i get charged for every month from Apple

Resolved! Can I request a duplicate/copy of my newly phone contract?

Hi all, Is there a way to request a new copy of invoice for a phone bought in september 2021 from EE ? I'm asking because i don't have the original paper and i need it to prove that phone is still under 24 months warranty. In uk the phone is shown ...

Resolved! I can't renew my plan

Hello, I need help, on 21.05 my 24 month contract ends.And I keep seeing a message that the update on my account is not yet possible.There are 3 days left, so when can I renew my contract?I need a phone and internet at work, I can't afford even one d...

I was over charge last month but yed to get the promised refund

Resolved! Changing to sin only contract -can I keep my number?

I'm thinking of changing to a SIM only contract-if I do this can I keep my phone number?

Re: I need to speak to customer service about my biils

My number is ************ I would like to know too expensive . [mod edit: personal details removed from the forum]

Error in Bill

Hi, I just got an upgrade for £39 a month contract and today on my first bill they have charged me £800 for the device.

Throttle speeds on unlimited max speed contract

So I recently upgraded my contract to faster speeds, my connection is perfect to the antenna but I've seen I'm being throttled again like before going from over 140mbps to less than 35 which is ridiculous. I've ran everything in most forums and conta...

Resolved! Up grade

Hi I got an iPad and the contact run out on 16th of this month so does this mean I can upgrade to a newer one

Resolved! Statement payment arrangements

I would like to know if someone can help me out with my account statements arrears payments agreementI understand that under the Consumer Credit Act 1974 (section 77b), I am entitled to receive a statement of account, showing details of the instalme...