Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill to high

My bill is so high compared to other companies can I ask for my tariff to be changed even tho im in a contract as I don’t use most of my plan

Mum's contract?

Hi, I have power of attorney for my mother who has lost capacity. I now need to cancel her phone contract that she's had for over 10 years, so can I just cancel the direct debit to cancel the contract? I'm assuming there's no tie ins at this stage n...

Resolved! Old bill

Hi does anyone know I can get a bill sent to my address I’m not with EE anymore though

Resolved! Statements

How to cancel paper statement

Excess charges

having just paid the most recent bill that includes usage for November and December, why am I now being told that I gave to pay additionally, for your errors/ omissions ?

ITS NOT JUST ABOUT SELLING PHONES AND PACKAGES!!!

why have a manage tab on your website/app that doesn`t let you access your account, statements, itemised billing??look after your customers, or lose them. You charge enough!! Terrible website!!!!!

Account

billing

my phones been cut off, i got paid today and i tried calling and paying but i cant as my phones been cut off

Resolved! Keeping EE number but changing accounts

My contact ended recently. I’ve been on my mums account for years (multiple subscription account?) but wanted to get my own account in my name. I want to keep my number but stay with EE. How do I go about keeping my number but having it under a diffe...

£21 plan getting billed £24

I have a £21 monthly plan but for some reason my bill is £24.02 a month.Anyone know how that works?Thanks in advance.