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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15018 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25307 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51530 Views
  • 55 replies
  • 13 Helpful

Speak to advisors

Hi thereI just found out that my contract was due for renewal and without my permission EE put me on a different contract the one I was on unlimited on everything and paying less, now I'm paying 8 pounds more plus less not unlimited.I think this agai...

Ani1076 by • Explorer
  • 290 Views
  • 1 replies
  • 0 Helpful

Cost

Hi,I have been with EE for many years now, however after looking at other services they are much cheaper. How do I cancel my sim only plan!?

CLM7 by • Visitor
  • 379 Views
  • 5 replies
  • 6 Helpful

Resolved! How can I stop my payment?

Hello,I'm not in England anymore so I need to stop my payment. But I don't know how it works. I can't download app online and can't use call.so please let me know how to stop payment EE uk.

Seungwoo by • Visitor
  • 516 Views
  • 1 replies
  • 1 Helpful

Resolved! Charge

I have a blank charge on my phone in the middle of the night I have no idea what it’s for 

Resolved! cancellation EE

Hello, My contract has recently been cancelled as my parents decided to cancel it on my account, i was just wondering to make sure do i have to buy a new sim and contract so i can pay myself? As i don’t know much about it. Thank you, Liana

1iana by • Visitor
  • 313 Views
  • 1 replies
  • 1 Helpful

Resolved! Roaming charges following a trip to the Kent Coast

Hi,     I recently went to Kent for a few days by the sea and recieved the welcome to France text. I've checked my bill and have been charged for 3 days of roaming but I wasn't abroad. Can anyone tell me how I can get a refund for these charges pleas...

Swat2 by • Investigator
  • 499 Views
  • 1 replies
  • 0 Helpful
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