Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Upgrade to SIM only impossible via Website or App

abebaby61
Investigator
Investigator

‎23-03-2024 09:56 AM

Hi. I am getting extremely frustrated with the inadequacy of the website and app for doing what should be a simple upgrade at the end of a contract. I am trying to move to a SIM only deal, the website just reverts back to another number on my account when I yrt it and the App goes from showing a £0 upfront charge with £16 a month cost to £ 189 upfront charge £16 a month cost at the check out. I can not believe that an organization the size of EE has such an inadequate App and website.

0 Helpful
4 REPLIES 4
Northerner
Grand Master
Grand Master

‎23-03-2024 10:47 AM

Hi @abebaby61 

Give EE CS a call on 150. It will be done in minutes and you might be able to get a better deal. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
chistery
Brilliant Contributor
Brilliant Contributor

‎23-03-2024 10:55 AM

I get the same issue when trying to upgrade. EE make it so hard to give them money sometimes. 

0 Helpful
Aaad
Investigator
Investigator

‎23-03-2024 09:48 PM

Wait till you need to make an insurance claim...

Heaven may not be a place on earth, but hell certainly is.

0 Helpful
Leanne_T
EE Community Support Team

‎24-03-2024 09:40 AM

Morning @abebaby61 

Thanks for coming to the community. 

To discuss your upgrade options for the correct number and get your EE account looked into, please give us a call on 150 and our mobile guides will be happy to help. 

Leanne.

0 Helpful