Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Suing EE

I am facing the same issue, they solved the problem but I am charging again. Contacted with them several times but no solutions!

Resolved! Unfair Billing

Shocking billing support, provided incorrect information as your bill estimation system was not working correctly. Also you are charging me for a full month when I have 10 days left on the contract. I'm moving from a £56 contract to £9 sim which you ...

Re: No mobile data despite increasing spend cap

I have text remove spend cap and it’s not working for me

Payed bill not recognised

Hi, I have just payed my billWhich didn't go through as payed on ee websiteBut the money was still taken out of my bank for eeI do not have access to calling people atm to raise the issue and my internet may be cut off soon so I will not have interne...

Re: Cancel my auto renewal account

Yes

bill

upfront fee not showing in my payment history?

Hi,I have been asking and get different answer or no answer from the employee.When i bought my phone and watch i paid £151.00 in total the same month plus £101.00 for the monthly which is £252.00 in total on my first month but in my payment history w...

Resolved! Last bill

Can I have a copy of my last bill

Re: Live chat with EE

hi could you possibly help with a upgrade sim only query? Thanks

Resolved! paying off accessories

hello,if i purchase a pay monthly/add to plan accessory, are my only options to pay monthly or pay it off in full?as in, can i pay off a large amount at one point to reduce my pay monthly amount?thanks in advance!