Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Spend cap

I want to up my spend cap but it’s saying I have two numbers on the account

Resolved! Billing

Hi how can I view my bill,I should be paying £20 a month with a restricted £30 and no higher

Resolved! Over payment

Hi can someone please help me i paid 420.00 in my EE payment account by mistake it should have only been 25.00 pounds can you please send me back the 395.00 back to my card as it's my rent money I've been ill and my minds not right lately please can ...

Why am i getting my service cancelled even though inpaid my bill?

Man paid 212.24 already for my phone bill as i got a new upgrade…. But now they cancelled my service saying i gotta pay the full total of £202 even though ive paid. EE took extra money off me and theyre refunding me that money but now that refund the...

Change sim only plan

Resolved! Hello my

I've getting an email to say I owe £46

Resolved! What is full cover with ACS please?

Cancel Sim Only

I have requested for my Sim Only Plan to be cancelled and for the line to be disconnected on a specific day many times and EE told me this was happening but clearly not as the line is still connected on the disconnection day and the plan is still sho...

Cancelled order but still received my items.

I ordered 2 items a from EE and cancelled them the next day on phone as I didn’t have a form of ID. Ee woman stated that the contract is cancelled, I then get a text from DPD an hour after stating ‘we are expecting you’re parcel from ee’i then called...

Contracts & Billing

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