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link broadband and mobile

Tomasee
Visitor

‎26-04-2024 09:36 PM

I purchased EE mobile and broadband as a combine package with £10/month for the unlimited  mobile data. My first mobile bill was £30. I contacted the salesman who said everything was fine from what he could see and I should phone 150. I did this and was told that my EE services would be linked and I would receive a refund.  My next mobile bill arrived and again was £30.  I emailed the salesman and asked him to sort it or give me the number of a person who could. All silent on the EE front. Can anyone give me a contact number. At 82 I dont want to spend the rest of my life chasing this problem. 

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XRaySpeX
Grand Master
Grand Master

‎26-04-2024 10:22 PM

@Tomasee : Try calling CS on the Freephone no. in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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