Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Unbar

I spoke to Ash on the 15/2/24 when I went on contract and she said that she had said I was on with BT it was a lot cheaper than ee &BT and she said that she would be going with them when her contract finishes Ieven double checked that it covers my p...

Resolved! Contact expires

LL182UQ

I need to pay my bill

Contract? Where is it.

I’ve trawled through the app and EE can you make it easier to view your plan/contract. I think I have a sim only deal but I can’t find the sim plan I’ve got.

Upgraded online, page crashed but money has come out of my account.

i have just completed an online upgrade, the apple payment has come out my account then the website crashed but there is no sign of my upgrade?

Resolved! Re: Mis sold a new phone plan and tablet - Breach of contract?

Went into ee store merryhill march 2022 to upgrade my phone (£89 full works plan) on upgrading my phone I was given a Ess device 4g. I was told it was free. On getting my first bill I noticed a extra £11.40 on my bill . Contacted store and was told ...

Re: Transferring a contract to the other owner

Can I transfer ownership of phone contract

Wrong email

Two Bills one mobile

Why does EE bill me for 2 accounts when I only have the one mobile, and why cant I get to speak to a person!

Resolved! Upgrade

Hello, I'm due an upgrade however I only habe the option to upgrade and pay with flexipay and airtime however there are better deals than these when just going through EE in general. I have a friends and family discount code and this doesn't work thr...