Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I want to pay my bill

Resolved! Pay bill

Re: No mobile data despite increasing spend cap

Hi, I had the same issue, I have done what you advised and it is still not working.what should I do? thanks,georgia

Regards bill statements

Resolved! Switching to sim only

I have 7 months left on my contract, I can upgrade now with ‘no fee’. Can I upstage to a sim only or do I have to wait 7 months to change to a sim only?

Roaming charges

HiWhy have I been charged an extra £2.29 a day for roaming when I had purchased the roaming pass?

Resolved! Latest Bill

Who/ how/ where can I speak to someone at EE about an extra charge on my latest bill?!

Contract upgrade has not worked

Hi community, I have 4 contracts 2 on business and 2 for my 2 daughters on personal. I upgraded them all a few weeks ago, but one of them (personal) and the one with the highest charge, has not upgraded. It actually ran out 15 minutes ago on the 26th...

Change ownership

This contract is used by komalpreet [Mod edit: Please do not share personal details such as your full name, as your posts are visible to the public. Thanks!]

Additional Line

Hello,I recently upgraded my iPhone. I want to add a phone on for my partner as an additional line- however it says I am unable to do this.. am I best to just ring up 150 or go into the shop to get it resolved?Thanks