Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How to change from postpaid to prepaid mobile account

Cancle SIM contract from abroad

Hello EE Community,I recently moved to Germany and have been facing significant challenges in reaching out to EE support. Despite multiple attempts, I have been unable to connect with them through the provided contact numbers:- 150- +44 0800 0798585...

Re: SPEND CAP

Hi can I put a limit on my spend cap £20?

Re: New contract

Can somebody call me or help me with the new contract phone please

Fee's

Hi I'm being charged £2.29 A DAY!!!... for EU roaming , but I never asked for this and I can't remove it, why is this please?

Billing

I’ve just looked on my online banking and my next bill has increased by nearly £100! This for for a sim only plan at £15pm and a contact half way through. I’ve received no notification from EE about a 200% increase and extremely disappointed that the...

In app refund

How do I get refund for an in app purchase

Manage payment

@why can’t I manage my payments? I need to change the card details but the page isn’t loading saying error!!!

Why is my direct debit charges different

Sim only

Hi I ordered a new sim only deal today through my BT app. When I ordered it I was told it would be £23 a month but when it processed it automatically went up too £33 a month. I was with three pay before and need to keep my number for my boys schools ...