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lost phone

leanne146
Visitor

‎28-04-2024 10:51 PM

I lost my phone and reported this straight away. i only have damage cover so what happens now? do i need to just take out a new contract? do i need to keep paying for the lost phone i dont have?

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎28-04-2024 11:07 PM

@leanne146 : Yes & Yes.

If you have no insurance for accidental loss you need to get a new phone for sure, either by taking out a new contract or buying 1 outright, maybe as PAYG.

Despite losing your phone you are still committed to seeing out your contract & paying for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
bristolian
Legend
Legend

‎28-04-2024 11:08 PM

Your contract will continue as normal, you are free to use a replacement SIM in any phone of your choice - a spare you may have, or one that you buy SIM-free.

Depending how far into your minimum term you are, you may upgrade at cost - this will restart a new minimum term. Or purchase a new phone from a retailer of your choice outright without a contract "SIM free"