Contracts & Billing

EE abuse customers

No idea how you've been overcharging me, your complaint resolution skills are appalling, rather than looking through the account and speaking to me like a human being your staff belittled me forgot to put me on hold and started derogatively speaking ...

Help with changing plan

Hi, i need help with changing my plan. Ive chose the All Rounder SIM Unlimited £36 6MHP, £36.00 monthly plan. When i look at my bill now it is saying that it is actually £72 after the 6 months. nowhere on my contract did it say £72 after the 6 months...

Struggling to pay my bill

I am in an awful situation. I have recently lost my job which has made it very hard to afford my overall house bills along with my phone contract.Next month is going to be the worst of months with me getting nothing from Universal Credit due to my pa...

Mis-sold a sim only contract in New Street Birmingham store.

Missold a sim contract.  They added extra add ons that were not explained to me nor add ons I had requested.  I went in for a better deal.  I had 100GB data which they just reduced to 6GB. and charged me £22 when instore they said it would be £15.  T...

Poor service

Shocking service from ee today, recently found out that a direct debit for £44 pound a month has been taken from my account since 2020, for an account/number/sim that was not received so not activated .ee have offered 6months line rental as compensat...

Bill