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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59496 Views
  • 69 replies
  • 14 Helpful

Re: Early Termination

Where are the specific termination conditions set out? My contract only includes a reference to the Terms section of the EE website and I cannot find any specific guidelines on calculation of ETFs included there. Why is it not easier to locate?

SAB2 by • Investigator
  • 359 Views
  • 1 replies
  • 0 Helpful

SIM contract denied after credit check declined

Hi all I applied for a SIM only contract which was denied after failing the credit check, the contract was for less than £14 a month. I am a homeowner (20 years)  I am on the Electorial register, I still have a landline for 30 years now, my credit sc...

Homegirl by • Explorer
  • 4551 Views
  • 4 replies
  • 1 Helpful

My account

work out at the moment, I’ve been suspended but I was wondering can I still receive phone calls from other people?

Resolved! Upgrade

HiI've been able to upgrade my phone for the past month, over the last couple of days I decided to look into it.Depending on which phone I want, I have found a better deal elsewhere. So to cover my bases I asked EE for my PAC code and since then, EE ...

Antg1212 by • Contributor
  • 452 Views
  • 1 replies
  • 0 Helpful

Direct debit

I’ve received a text message to say that my direct debit has failed and I had forgotten that I’ve closed the account that it is usually paid from. The text advises not to pay manually and that if the dd fails again I will be charged £5. When I go onl...

Rachk85 by • Visitor
  • 374 Views
  • 1 replies
  • 0 Helpful

Mobile bill

hello, I closed the contract, I paid the subscription for the last month, but now I have to pay £348, I don't understand why

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