Removing a Number of my Account when someone dies

[TM57]

Hi,

Can someone tell me the easiest way to remove another Mobile number from my Account? I have 2 Mobile Phones on one account. One is for myself, & the other I got for my wife. Unfortunately, she has passed away due to 'Advanced Liver Cancer'. For some unknown reason, I cannot get the PIN through on my Email and don't know the Password either for Security. Can someone help me, please?

Thanks.

[Chris_B]

@TM57  Sorry for your loss.

 Please have a read of THIS  it’ll explain what you need to do.   

[Katie_B]

Hello @TM57. 

Welcome to the community. I am very sorry to hear of your loss.

I can see @Chris_B has provided you with a helpful link. 

Please do not hesitate to let us know if you have any further questions. 

Katie