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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59520 Views
  • 69 replies
  • 14 Helpful

Credit Reducing for No Reason

Hi,My credit was 6.13 last month and I added 15 pounds for my next month which has been credited but my extra amount has no gone down to 4.93.  I have unlimited texts etc and cannot see where this money has gone.  Please can someone explain what I wo...

Resolved! Early termination fee

Hi,would you know what the early termination fee is if I closed my account six months before my due date ?Thanks

Taner2 by • Visitor
  • 3622 Views
  • 1 replies
  • 0 Helpful

Unable to upgrade

I have 3 mobiles on my account, one of which I know the contract ended in Nov, however on all 3 it says Sorry, you can't upgrade this device just yet, even the one I know I can, I don't want to call up to upgrade as the last time they screwed up big ...

DEViANCE by • Investigator
  • 601 Views
  • 5 replies
  • 0 Helpful

Resolved! Mis-selling of upgrades - and so it continues

Seriously considering ending my time with EE. Mis-selling and lying to customers seems to be a recurring theme with EE. I have been mis-sold an upgrade where the member of staff in store (Farnborough, Hants) deliberately withheld information during t...

C1G8 by • Investigator
  • 1379 Views
  • 6 replies
  • 5 Helpful

future bill

hi,  is there anyway to view an estimated bill for your mobile etc,  before its been invoiced ? thanks

alistairmck1 by • Established Contributor
  • 707 Views
  • 1 replies
  • 0 Helpful

Upgrade

My contract is due feb 24. I was given the option to upgrade early without giving my phone back. When I completed my order, I received an email with the following message “As you still have time on your handset contract, your new SIM only plan will b...

LMC1987 by • Explorer
  • 389 Views
  • 3 replies
  • 0 Helpful
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