Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leaving

I’ve paid my last bill and my contract expires on 25th July can I leave EE now to join another network?

Phone bill

I changed my phone tariff last month to 17 pounds from 25 pounds but my bill is the same as before 25 pounds can you tell me why this is

Monthly payment

Hi, can you tell me why my monthly payments have gone from £28.00 to £33.00? With no outside charges.

Help with account

Hi I need to know what device I am being charged for please?

Resolved! I want to cancel payments for my EE laptop & also cancel the contract for my lap

Another EE warranty scam

I have been a loyal customer of EE for years and for the first time I had to send a phone in for repair (under warranty) The phone was checked by myself and a friend to make sure there was no marks/damage before handing it over to DPD. The next day ...