Data Plan

Chip61 · ‎28-12-2023

Hi

Can anyone tell me if I can change my Data Allowance. I was talked into increasing my allowance by one of the assistants in my local ee shop, when she promised it wouldn’t cost me anymore per month, in fact it was a ‘special offer’ which would work out cheaper!!! …..I now have more data than I will ever need per month and my bill has gone sky high!!!

XRaySpeX · ‎28-12-2023

@Chip61 : You can't downsize your plan mid-term.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Chris_B · ‎28-12-2023

@Chip61 If this as a new contract/ upgrade you can not lower it to a cheaper tariff it’s a contract that you agreed too. If you only increased your allowance and it wasn’t an upgrade then yes you can lower it back to the original contract allowance but only after a set period of time.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Samantha941 · ‎08-05-2024

Need to change internt data as don't need unlimited

James_B · ‎08-05-2024

Hi @Samantha941,

Welcome to the EE Community. 🙂

Are you in your upgrade period?

Text UP to 150 to check.

James