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Re: Billing

Antdavo
Visitor

‎28-12-2023 11:48 AM

Why is my bill still 238 when my contract ended on the 13 December and I only upgraded 1 phone 

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎28-12-2023 12:08 PM

Hello @Antdavo. 

Welcome to the community. 

When you upgraded did you place any cancellation requests for the other numbers on your account?

Have you been able to view a bill breakdown within your EE account online?

Katie 

XRaySpeX
Grand Master
Grand Master

‎28-12-2023 09:29 PM

@Antdavo : These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)