Hello,
Has anyone had trouble cancelling a contract? I have been with EE for years, but can get a new contract elsewhere cheaper. I cancelled a few weeks ago, with an end date of 20th May.
That date came and when I checked for a final bill, it said my contract was still active. spoke to EE again and the guy informed me it hadn’t been cancelled and confirmed cancellation again (for 3 weeks later that initially requested). After some back and forth he changed the cancellation date to the next day (6th May)
I’ve been trying to change my number to my new provider but have been having issues, just checked on EE app and it still says my contract is active. I really can’t seem to cancel this stupid contract and I don’t know what else to do.
