Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59643 Views
  • 69 replies
  • 14 Helpful

Struggling to pay my bill

I am in an awful situation. I have recently lost my job which has made it very hard to afford my overall house bills along with my phone contract.Next month is going to be the worst of months with me getting nothing from Universal Credit due to my pa...

JlouiseB by Visitor
  • 417 Views
  • 1 replies
  • 0 Helpful

Poor service

Shocking service from ee today, recently found out that a direct debit for £44 pound a month has been taken from my account since 2020, for an account/number/sim that was not received so not activated .ee have offered 6months line rental as compensat...

Jhd7 by Investigator
  • 2516 Views
  • 39 replies
  • 7 Helpful

Resolved! Request for VAT Reciept

I would like to receive VAT receipt for payment in October in order to settlement from Company.Please send me as an email.

Sungkang by Visitor
  • 668 Views
  • 4 replies
  • 0 Helpful

Can’t upgrade for to system error

Hi, I am on sim only plan and have been for 6 months, I am due an upgrade and have not been able to get my upgrade processed as the EE system has a huge error on my account because I changed my phone number a couple months ago that the EE system thin...

Rvhives by Contributor
  • 965 Views
  • 5 replies
  • 0 Helpful