Regarding annual upgrade

Benjamin58 · ‎12-06-2024

Today, I ordered an S24 Ultra from EE online with Flex Pay and airtime, which includes a multi-line discount. Later on, I found out that I can’t do annual upgrades if I have any discount on my contract plan. Can I cancel that multi-line discount so that I can do annual or any-time upgrades with EE? Besides that, is there anything else that might hold me from being eligible for an annual upgrade?

Please help me with this one.

Thank you so much.

XRaySpeX · ‎12-06-2024

@Benjamin58 : As long as you you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

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Benjamin58 · ‎12-06-2024

I don't wanna return my device now. Can’t i just cancel the multi line
discount?
By which i will be eligible for annual upgrades?

Chris_B · ‎12-06-2024

@Benjamin58 You will have to speak with customer services about this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.