Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

What’s going on

I called 150 to top up pay as you go to get another 20gb, I was transferred to a guy that said I could get 25gb a month if I payed £9.80 monthly….seemed like a good deal so answered all the questions that they ask ect…gave my card number ect… Happy.O...

Billing

I try to pay bill through the EE app and My payment amount deducted with my bank but App dosent so the payment gone be accepted so what's the problem happen can u check

Resolved! Re: Request to stop paper bills

I would like to cancel my paper bills

No Access To Bills

My online account wont allow me to link my device, just comes up with an error, so I'm unable to access bills through the online account.I've seen multiple places say that you can text BILL '150' to access your bill, this also doesn't work. I've call...

Resolved! Payment's

I have received a text message from my Bank saying you have tried to take money out of my account when i said when i took out my contract i get paid on the 11th of each month.You have now done this twice and i have now incurred bank charges so please...

my bill

what the heck’s going on here can’t get in to view my bill

Business User - where the hell are my invoices?

Anyone know where to get invoices for payments made to EE for monthly phone charges?

ERROR When linking account (We have to stop here)

Hello I was contacted by a member of staff to change my rolling contract to a new 24 month contract at £11 a month on Saturday which I agreed to. We went through this over the phone and he assured me there is nothing I need to do on my end and everyt...

mobile bills

On Friday 3rd May I had a text message 'We will take your mobile bill payment on or after 10/05/2024 you can view your bill at ee.co.uk/bill [ etc. but when I view my account I can only see my Land line and Broadband bills - why it this?Please helpK...

Resolved! Upgarde Question

Good Afternoon,I can upgrade my device today as my contract is up next month, if I was to choose to do so today when would my Contract start on the new price plan, My current bill isn't due out until the 21st of this month so don't want to upgrade an...