I can see that I’m not the first to post this but I’m really stuck with what to do.
My elderly, disabled mother has been sold a 24 month contract in-store for a phone she only uses to make calls and send text messages. She sometimes reads the news online but otherwise uses next to no data.
It is incredibly difficult for her to get to the store in person as she finds walking difficult. Customer services have said they can’t do anything.
The store has informed me that there is no cooling off period on store sold contracts and that they explained the contract to my mother. My mother simply does not understand ANYTHING about how phones work and has panicked because she believes she can’t make calls if she doesn’t have lots of data and it’s her only means of communication. Anyone would see instantly that she would not have understood what she was signing.
On top of this, she was sold cyber security contacts when she has nothing on her phone to protect: no banking, no shopping, just calls and text messages.
I am at a loss of what else to do but it seems insane that a confused elderly woman can be sold a 24 month contact she doesn’t need and there to be no recourse. Any help very much appreciated.
