Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Broadband

I have switched from EE to BT and have just got an email to say my EE bill is ready. I was told that it would be stopped. What do i do?

Resolved! Want an itemised bill

EE ACCONT

I have £150 in my ee account, how can I withdraw it, or buy something with it

Had my sim not even a day and it's saying restricted

Dunno if this is the right place to post this but I got my new Contract sim today and put it in my Samsung galaxy S22 ultra and was working fine, a few hours later I'm texting a friend and my text stopped sending and now it's says I've reached my cre...

User of the phone has passed away

HelloSadly a family member has passed away...their contract was in my name and it still has time left...is there anything that can be done?Many thanks

Family plan users

How do you add users to the family plan so that everyone can view and gift their own data?

Break down of bill

I need a break down of my phone bill please Iv got money adviser Louise ****** she needs a break down to help me thankyou Mrs Deborah ******* [mod edit: personal details removed from the forum]

Why am I being charged £46 extra if I’m not using my phone in Brazil?

Hi. I want to understand my bill this month. I’m on a monthly bill and I was charged £46 extra this month. I’m in Brazil and I haven’t been using my phone, the mobile data has been turned off and I have only been using it on wi-fi mode.What can I do ...

Resolved! When is finish my contract?

Hey there can you find out when it’s finished my contract please thank you

Contract

Hello,i am facing so many issues with the EE i dnt know but they are not cooperating with me at all for the last two months they cahrges me extra and justified by saying that it’s mentioned in the contract although the staff at the store clearly ment...