Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE account showing as an 'unsecured loan'

Hi, I have 4 lines on my account (all family phones with EE). After an upgrade for one of these lines, it is now showing this upgrade on my credit report as an unsecured laon! This has only appeared since upgrade on that line and only showing that li...

Re: How exactly do we pay our final bill?

I do not pay by direct debit. I left EE by porting my PAC to another provider. I do have an outstanding amount to pay but My EE app showed 0 Pounds due. I waited for the letter stating my final bill or an email but did not receive it within a month....

Resolved! Problem

I had problems with my account, I need to make the payment and I don't know where to find the bill to pay. Or I wanted to change the bank where the direct debit will be made. grateful, Isabelle Siqueira

Services restricted

I had my services restricted but I’ve now paid my bill via calling 360 and paying on my card but my services are still not working

Pause account whilst away for 6 months

Hi I am in Australia for the next 6 months so would like to pause my EE account and keep my number for when I return.

Downgrade of my monthly subscription from £30 to £15

Re: EE digital assistance

Hi is there a way I can pay my phone bill in smaller amounts please.

Contract

Hello, I have just purchased an S23 Ultra paid monthly (finance) and a contract to come with it. The question is, is there anyway to keep the phone and pay the finance without activating the separate EE contract that I have ordered with it ? Or would...

Re: Employee complaint

I have just been on to EE to renew or upgrade my contract which has expired. I spoke to the most obnoxious representative of EE I have ever had the misfortune to speak to and I want to make an official complaint, how do I go about it please.

Re: Contract

How long is left on my contract