Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

SIM T&Cs

Help please. Just set up a new monthly mobile SIM only package. Took forever and when I asked for copy of what I had signed up for and T&Cs to be emailed to me, all I got was a link to some weird online place which didn't seem to offer a way to dow...

Itemised billing on a business account

Hello.I was wondering how much itemised billing is on a business account and whether you pay per number or just the whole account

Payment

Myself and two daughters all have the same payment plan, but now come April one daughter's bills is nearly £3 more than the others why???

Re: I just want to leave EE. Why is it so hard?

Like you I am trying to leave can't get any sense from ee my contract finishes on 3rd March 2024 and found a cheaper provider.It is hopeless and utter rubbish the PAC code does not work either I have tried sending 65075 to 150 keeps coming back with ...

Resolved! Upgrade without phone swap

I am looking at upgrading my phone, but says 'Great news! You can Upgrade Anytime by trading your current phone for a new one' but I did want to pass my phone on to a family member, if I contact them after work would they be able to look at this for ...

Additional charges on next months bill

I have been to abroad (outside EU) and want to view what additional charges are going to be added to my bill next month, how do you do this?

Abysmal customer service and general service for that matter.

Good afternoon, I have been a customer with EE for a few years now having not many issues at all in the past, UNTIL I upgraded to the Samsung S24+. All was well when I had to speak to a lady on the phone who sold me this phone plan with my 30% off fr...

Inflation

Agreeing to the contract when you buy means you agree for EE to increase your bill at their own discretion. In my instance, my phone bill went up almost 10% a month.

Resolved! Do I keep my phone after ending contract?

My 24 month contract is ending with EE soon and I will be leaving to move to a different provider, keeping my number. Do I get to keep my phone, or do I have to return it to EE? I assume I keep it as I am not ending my contract early, but can't find ...

Rejoining EE after years

I left EE in 2019 and now want to rejoin. However when I placed an order I was told I needed to call customer service to complete. Customer service then told me I am unable to rejoin as I have to wait 6 years from leaving. Can you please advise why t...