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Unable to purchase subscription pack with £10 credit already on my account

GY6
Visitor

‎24-07-2024 02:28 PM

I'm unable to purchase a subscription pack with the £10 credit I already have on my account. I receive an error message saying failed. 

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎24-07-2024 04:14 PM

Hello @GY6. 

Thanks for coming here. 

Are you trying to purchase this by texting 150?

Katie

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎24-07-2024 06:52 PM

How are trying to buy the pack?

Have you tried texting PACK10 to 150?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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