Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 62735 Views
  • 69 replies
  • 14 Helpful

Fraud suspend

good evening.I don't know if anyone has experienced something like this before.I made a new contract with EE, I picked up the order from the EE store.after 4 days I made a new subscription to a tablet with home delivery.and in the morning I woke up w...

Resolved! Upgrading after the Annual price changes

Hi all,As we all know EE has increased contract prices (price increase of 7.9%)  on the 31st March. I was just wondering if I upgrade my phone today (2nd April) will I be effected by the price increase or will it effect me next year ?

Billing

Anyone know why I've been getting charged twice for my bill please. I paid one on the 6th of march and on the 12th its saying again and saying I've not paid it. T.i.a

Zowiiee by Visitor
  • 396 Views
  • 3 replies
  • 0 Helpful

Trade in for s24 ultra

Looking to upgrade to s24 ultra and trade in an s21 +. It says the monthly cost for the essentials plan was £30 but is half price for months. However it also says that there is a trade in discount of £27 meaning, the monthly cost is £3 per month. Wil...