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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60480 Views
  • 69 replies
  • 14 Helpful

Contract

Hi there,I will be leaving the country the 30th of June, and by this I will need to end the contract.What are the requirements for it? Since it is a year contract that shoulb be ending in May. How Could I give a notice to end this contract on time an...

Text message

Why i received this message?Hi from EE. Your Discount benefit will expire in 14 days, and then you'll go back to the normal price of your plan. You can check your usage and change your plan at ee.co.uk/login

Got a new contract phone and my bill is crazy

Just upgraded my phone the man I was on the phone too said my sim only contract would stop as soon as I set my new phone up. My normal monthly fee was around 25 quid it's gone up to 44/50 and my bill this month was 120 quid. I can't afford that.I'm a...

Price difference for the same phone/plan

So in a few months I can upgrade, as most people do I was window shopping. My partner was also looking and that's when I noticed that before either of us choose a plan, her EE shop offers all the phones around £10 cheaper per month than me. Once you ...

Final bill unexpected

Hi ive got onto my EE app this morning to pay my daughters bill and it’s told me my account is closed and to pay my final bill. Why has my account been closed? I’ve not been notified about anything like this. I need to sort this out as my daughter ne...

Saichy by • Visitor
  • 377 Views
  • 1 replies
  • 1 Helpful

MMS

I have a problem that maybe you can help with.I top up via direct debit every month on the £15.00 a month plan. My problem is how do I send MMS? As I have never got cash on my phone to send one. It always says ' Not supported on this network' Do I ha...

b1963 by • Investigator
  • 386 Views
  • 1 replies
  • 0 Helpful

Resolved! Leave EE without calling

I've had to move rapidly and was unable to call to cancel my phone bill. How can this be done without calling? Obviously can't call from an international number. 

Dj4639 by • Investigator
  • 12209 Views
  • 5 replies
  • 13 Helpful

contract

My contract has expired on 6th March but I want to renew it. How do I do this?

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