Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59323 Views
  • 69 replies
  • 14 Helpful

Contracts

I would like a new phone but I can’t afford the contracts online. My budget is around 20-30 pounds. What can you do for me?

Paying my bill!

So they want to do maintenance to our Amazing network but I can't pay my bill.Regardless of there maintenance I should be able to pay my bill like I do with every bill every month the same time! 

Resolved! Re: Bill

Can I please get an extension till  the 1st of March as I thought when it was  when my first payment was due  Kind regards  Tony moore 

Resolved! Cancel contract

Hi, my phone contract ends on 27th march, I am just wondering if the contract will renew itself or not. I only ask as I want to completely cancel it but I've got a smart watch on there which I will pay off, but I don't want to start another contract.

SIM T&Cs

Help please.  Just set up a new monthly mobile SIM only package.  Took forever and when I asked for copy of what I had signed up for and T&Cs to be emailed to me, all I got was a link to some weird online place which didn't seem to offer a way to dow...

jules7316 by Contributor
  • 502 Views
  • 5 replies
  • 2 Helpful

Payment

Myself and two daughters all have the same payment plan, but now come April one daughter's bills is nearly £3 more than the others why??? 

Katnairn by Visitor
  • 275 Views
  • 1 replies
  • 0 Helpful

Re: I just want to leave EE. Why is it so hard?

Like you I am trying to leave can't get any sense from ee my contract finishes on 3rd March 2024 and found a cheaper provider.It is hopeless and utter rubbish the PAC code does not work either I have tried sending 65075 to 150 keeps coming back with ...