Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Third party bar on my iphone

I have a “third party bar” on my iPhone which stops me entering competitions etc . I have spoken to EE (eventually), and they say that I have not got a bar ! Any explanations or similar situations ?

Billing

I can't find my statement

Christmas is coming up and my EE BIll is the last thing on my mind

I have legit got Christmas presents to think about getting and I’m sorry I cannot afford to pay my EE bill because I have Christmas presents to get

£50

Just taken out a new sim with EE having left 02 and have received a bill for £59 - £9 for mobile plan and £50 deposit. I don’t know what the deposit is for or how to get it taken off. I didn’t ask for any add ons just wanted a simple phone plan,phon...

Resolved! Change from contract to pay as you go

Hello, I spoke to CS a month ago about changing my contract to pay as you go and keep my number. They told me my contract will be cancelled on 1 December. I got a text as I normally get every month regarding my bill payments, but nothing about any ...

Contact ended

My contact has ended this month, I had a text to say i was gonna be charged my ridiculous monthly payment still. Even though the contact ended. How do I contact anyone to be able to say I don’t want to pay that much if it’s ended? If that’s possible?

Bill inspite of contract ending.

As of 15 February 2020, all broadband, phone, pay-TV and mobile phone providers are now required to notify customers when their contract is about to expire. This lets customers know that they can start shopping around for a better deal.Both end-of-co...

Resolved! Invoice

Hey im in need of an invoice for a iphone 5s i had with ee a while back. Am i able to get it emailed to me?

Non Trade in charge

Is the non Trade in charge a one off payment?

New SIM only contract to replace phone contract.

If my existing contract runs out on day 10, do I put the new SIM card in on day 10 or day 11?