Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Hi

Re: How can i see a transaction on my bill

How can I download my bill?

Resolved! My phone bill

I want to know why my phone bill was so high

No phone line to call out

Why is my phone line been turned off and I can’t make calls out today I have payed my bill so what is going on ? I have had a few important calls to make today

Resolved! I want to sign a contract with EE and using my sim abroad

Re: Upgrade

Hello, I spoke to someone last week regarding an upgrade to simp only and this was agreed it would now cost me £8 per month but u have taken £27 out of my account today?Could you please have a look at this for me. Many thanks Nicola Irish

My contract has been cancelled

Hi can I get my contract back . It’s been cancelled . I was having issues with payment . I want to make payment now because I’m settled now. Is there by any way I could have my account back

Resolved! Upgrade phone and plan - giving phone to a family to use with their EE sim?

Hi,Can you let me know if the below would work OK?We are all on EE under the same EE account, which I manage. My wife's contract has expired but she's happy to keep her phone. My daughter's currently on a SIM only and needs a new phone. We would like...

Resolved! UPGRADE

HI, CAN I JUST UPGRADE MY PHONE AND KEEP THE CONTACT I'M ALREADY ON PLEASE?

Resolved! Contract

Can you check to see if I can get a phone in contract for my son