Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16773 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26669 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 56405 Views
  • 69 replies
  • 14 Helpful

EE charge me 733 pound

 Hello EE charged me 733 £ on July Bill. My monthly direct debit is normal 42 pound.Now they charged me 733.they saying you bought something from sony PlayStation.We didn't bought nothing.Also I called Sony they says your son account is clear there n...

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Shakil24 by Investigator
  • 2284 Views
  • 20 replies
  • 0 Helpful

Autism and fraud

Hi... So i'm Shaun. 19yr old autistic. I dont really use online banking often. my contract is at £14.40 monthly due to student status etc. i got charged £180 on 04/01/2024. I had no idea about this. Im on benifits. i had no idea about this huge sum o...

Upgrade

Hi, I'm not due an upgrade until November 2024, however I have briken my phone over xmas, and as I have been an ee customer for 20 years do you think I could upgrade without charge?

shazk71 by Investigator
  • 358 Views
  • 3 replies
  • 0 Helpful

Limited Tariffs

Why are there limited tariffs available and are different depending on the phone you want?My wife contract renews on 19th Jan. She currently has Pixel 6 with 4gb data limit as I have unlimited and gift her data monthly (this helped us keep costs down...

BrendonH by Community Hero
  • 422 Views
  • 2 replies
  • 2 Helpful