Contracts & Billing

Bill refund

HiWhen I joined EE I was told that I could claim a refund of my last bill from my old supply. How do j go about claiming this?Many thanks

Pricing incorrect for new products

I have recently switched to the new EE but when I log into my account to look at my new deals all the sim/phone prices are incorrect. If I am signed out I can see new sims for as low as £13.50 per month but when I log in the cheapest is £21. It appea...

Need a copy of invoice for Feb 2024

Application was declined but no refund

So i tried getting a phone and gave 30 quid upfront 4 WEEKS AGO.The transaction was pending for like 2 weeks. I wasn't logged in so i made my purchase as a visitor/guest. That money has been taken out and they never emailed me or anything. Didn't eve...

i paid a £70.77 charge but it was a month ago i checked today its says overdue

so i paid my bill from last month £70.77 and i come back a month later saying its over due and i dont know what to do

End of contracts things to consider!

So My broadband and my mobile sim only contract are \ were up for renewal. I came to EE 2 years ago from BT. Rural location miles from a city so very limited investment in the fibre or mobile departments here. That said I do like to check my options ...

New contract

I have been offered a new contract of 25 GB and it is not showing up on the app or when I logging into the website also my balance is showing I am only getting 5GB