Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill

How do I view my bill?

increased payments

so I have just had text from EE saying my mobile costs are going up by £4.42 linked to 'inflation with your terms and conditions'- is it in the terms and conditions that you have to provide a decent connection...? I sometimes have very bad connecti...

Bill

Hi it keeps saying I haven’t payed my bill and I had to ring up but the money goes out automatically

Contract

How can I cancel my contract and go back my usual plan.

Be very careful when adding roaming packages - I've been overcharged

I recently travelled to a country with very high data and call charges so decided to go for a roaming package. The package was for 120 minutes for £26.00.I added it onto my account about a week before I travelled and then checked my account a couple ...

upgrade cancellation

can i cancel my upgrade and go to sim only plan

Mobile

Hi, I want to put my plan on hold as am out of the country for a few months?

Linked Xbox Game Pass account/subscription to be passed back to Microsoft

Starting post here as I saw this fellow here having the same issues as I am experiencing, and his post to the community got it resolved for him.https://community.bt.com/t5/Bills-Packages/Transferring-ownership-of-Xbox-Game-Pass-account-back-to/td-p/2...

2 phone numbers on my account

Why do I have 2 phone numbers on my account!? When I only have one phone? Have I been paying for 2?

Invoice

Can someone please help me. Every month I have to call and ask for an invoice for my account. I don't have the option to see it online and they pass it on to different people until someone gets it, every month I have to do this, it's very stressful. ...