Monthly pay

[Lay0713]

Hi there community. I was just looking through the store on the EE app as my Apple Watch recently broke. For some reason on the EE app it says I’m not eligible to purchase accessories no matter if it’s pay full or monthly? Can anyone help me thanks! 

[Leanne_T]

Hi there @Lay0713 

Thanks for coming here. 

Do you have a pay as you go or pay monthly account? 

To purchase accessories logged into your EE account, you would need a pay monthly mobile or SIM Only account. 

Can you purchase the Apple Watch from the EE Store? 

Leanne.

[Lay0713]

Hi Leanne thank you for your reply. 
I currently pay monthly for an iPhone and on my EE app I noticed a monthly pay on accessories offer. Not able to access it on the website either as it constantly tells me to login while I’m already logged in. 

[Katie_B]

Thanks for confirming @Lay0713. 

I am sorry to hear you are still unable to purchase the Apple Watch. 

I'd recommend giving us a call so our customer care team can help process this for you. 

Katie