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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59533 Views
  • 69 replies
  • 14 Helpful

Can’t pay bill

I’m trying to pay my bill from abroad. I can’t use the app as it says it’s in maintenance. I can’t login to my ee online as it says that’s in maintenance. Calling is out of hours and texting doesn’t work. How do I pay my bill? 

Eoin3 by • Explorer
  • 422 Views
  • 3 replies
  • 2 Helpful

Resolved! Mobile and laptop

My contract is up for my mobile next month and I want to change company but I still have my laptop with 5 months remaining can I just have the laptop without the phone?

Issue with purchasing things with phone bill

I can no longer pay for in app purchasing via the PlayStation app anymore? When I try to do so it just says something went wrong. Been happining for months now phone bill gets paid religiously every month too what do can I do!!!!

Bill refund

HiWhen I joined EE I was told that I could claim a refund of my last bill from my old supply. How do j go about claiming this?Many thanks

Pricing incorrect for new products

I have recently switched to the new EE but when I log into my account to look at my new deals all the sim/phone prices are incorrect. If I am signed out I can see new sims for as low as £13.50 per month but when I log in the cheapest is £21. It appea...

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