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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8398 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18597 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 36050 Views
  • 49 replies
  • 11 Helpful

Phone bill

my phones been cut off and I only get paid Friday can it not be put back on if I'm paying Friday?  

List of numbers called/received/missed

HiA work search programme by UC claims they called me several times yesterday and that I will be sanctioned as a result of failing to answer. I received no calls from them yesterday and 0 missed calls or voicemails etc. No evidence of a single call. ...

LaJefa93 by • Investigator
  • 297 Views
  • 1 replies
  • 1 Helpful

NatWest customers unable to open EE contracts

Has anyone else heard this?I have been unable to get EE to acknowledge NatWest's approval for my credit security rating. NatWest say it's a point of sale issue at EE's end. My local EE store say it's been a problem for 3 years or and that they're los...

End of contract - I have been notified

If I am at the end of my contract which included the purchase of my iPhone - why is it that I can stay with EE and continue to pay the same amount - surely end of contract means I have now paid for the iPhone so should be put on a sim only tariff 

account

Good afternoon, I would like to change my account to TOP-UP , PAY AS YOU GO .

Apple Watch add on

I have a Apple Watch add on onto the on phone number on my contract but I would like to cancel the Apple Watch as it’s a lot of money monthly and we do not use use the data on it. How do I do this?thanks 

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