Corrupt E.E.

[smick63]

My contract ended 3rd July-Mobile phone and call charges. Contacted WASTE of time customer services to change over to Sim Only-£9 per month from 04/07/2024. Fellow on the other end of line advised me everything was sorted and my next bill would be £9 instead of usual £22+ On 4/08/24 got text stating my next bill is £45.05p????? which will be taken on 12/08/24? Contacted Customer service again and spoke to again waste of breath women in regards to this. She said the fellow had not been able to switch over to sim only for whatever reason and had not cancelled the contact , though it ended on 03/07/2024???? and i incurred charges as a result of his incompetence!! UNBELEIVEABLE.

She also stated she would credit the account by £20? which has not happened, and i queeried what the £25 was for when my sim card was £9 per month? she said £9 would be taken from the £25? and it would all balance out?? UTTER BULL. I should have never left a open bank card on site...i will now be removing all bank cards-i wonder how many more people have suffered similar with this rogue company and corrupt couldnt care less staff?

[Schockwave]

@smick63 , You will have to speak to customer service, this is a public forum with no account access. You can always launch a complaint via the complaints form.

Just warning, if you just stop paying then you could find you have a bad credit rating etc.

[Peter_W]

Good afternoon @smick63.
Thanks for taking the time to share the experience you've had here. 

We would always want you to feel supported when reaching out to our team for help, and I'm confident we'll have done everything we can to get this sorted out. 

As @Schockwave mentioned, we don't have account access via the Community to check over what exactly has happened, but if you're still unhappy I'd definitely recommend getting back in touch. 

When you spoke with us about this recently, was a complaint logged on your account?

Peter

[smick63]

No-the option was not given to me , but yes i would like to file a complaint

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[XRaySpeX]

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .