My phone says no provisional for voice.

[Mikki2289]

I switched to ee pay monthly sim on the 8th, from a pay as you go ee sim. Everything was fine until today and now it shows no accounts on ee app, and also states i have no provisional for voice. I cant send texts or make calls nor receive. I have no way to contact you since there has been no live chat all day. And zero email to contact customer services.

Can I have some form of contact with regards to why my sim and account has been disabled

[Alex_H]

Hi @Mikki2289,

Welcome to the EE Community. 

I am very sorry that you are having an issue with your SIM which has stopped working. If you have not already I would give your phone a restart but if that has not resolved it this will require speaking to one of our guides to run some checks on your account as we have no account access through here, if you have another phone you can contact us on 07953 966 150 but if you have Wi-Fi you should also be able to call us through Skype on +44 800 079 8586 from your phone. 

On the call they should also be able to link up your new Pay monthly account to your online account so that you can manage it online and in app.

Alex

[Mikki2289]

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If only this was possible hence why I'm asking you for another source. And its becoming extremely frustrating.

I can't even call you via Skype as you guys suggest ad yoi do not have Skype 

 I have to add credit to my skype call which I cant possibly do either. So cam inplease have a god damn method of contact that's feasible 

[Alex_H]

@Mikki2289 I am sorry I appreciate it will be frustrating your SIM has stopped working. Calling that freephone number +44 800 079 8586 via Skype should be free and not require you to top up any credit to call and that will get you in touch with one of our guides who will be able to access your account and find out what the problem is.